Frequently Asked Questions

Find quick answers to common questions below. If you need further assistance, our customer service team is here to help.

Orders & Payment

How do I place an order?
Browse our collections, select your items and add them to your shopping bag. Proceed to checkout where you’ll be guided through the payment process.

What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely.

Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. Once an order is placed, modifications may not be possible. Please contact us immediately for assistance.

Delivery & Shipping

What are your delivery options?
We offer Standard (3-5 working days), Next Day (order by 11pm), and Named Day delivery. All options are clearly explained at checkout.

How much does delivery cost?
Standard delivery is free on all orders. Next Day and Named Day delivery carry a charge, shown at checkout.

When will my order arrive?
Delivery times begin from when your order ships. You’ll receive a tracking number via email once your order is dispatched.

Returns & Refunds

What is your returns policy?
You may return unworn, tagged items in original packaging within 28 days of delivery for a full refund.

How do I return an item?
Use our online returns portal. Enter your order number, select items to return, print your label and drop off your package.

When will I receive my refund?
Refunds are processed within 14 days after we receive your return at our warehouse.

Products & Sizing

How do I find my size?
Refer to our detailed size guide on each product page. Measure yourself and compare with our measurements for the best fit.

Are your products true to size?
Most customers find our items true to size. We recommend checking the specific size guide for each product as fit may vary between styles.

Account & Technical

How do I create an account?
Click “My Account” and complete the registration process. An account lets you track orders and save your information.

I forgot my password.
Use the “Forgot Password” feature on the login page. We’ll email you a link to reset your password.

My promo code isn’t working.
Ensure the code is entered correctly and check its validity period. Only one promo code can be used per order.